Returns & Exchanges

We want you to be happy with your purchase. If something isn’t right, we’re here to help.

Return & Exchange Window

Domestic orders may be returned or exchanged within 30 days of purchase, provided the merchandise is unwashed, unworn, and in original condition.

Guidelines

Your home is where you get to experience our products. We encourage you to try them on. That said, we ask that returned items show only the minimal signs of trying them on. Items exhibiting excessive wear, washing, damage, strong odors (including cigarette smoke), heavy soiling, or alterations may be refused.

Please return items in appropriate shipping packaging. Product packaging, such as shoeboxes, should always be placed inside a separate shipping box or mailer. Returns shipped using only the product packaging may be subject to a reduction in refund if the packaging arrives damaged.

Socks with torn packaging are only eligible for a 50% refund.

Discounted Items

Items discounted 25 - 49% from their original price are eligible for exchange or store credit only. Items discounted 50% or more, or specifically marked Final Sale, are not eligible for return, exchange, or store credit.

Return Shipping

Returns and exchanges can be initiated through our Returns & Exchanges Portal.

Orders placed with Checkout+ receive complimentary return shipping where applicable. Orders placed without Checkout+ will be charged a $10 return processing fee, which will be deducted from your refund.

International Returns

We are unable to provide return shipping labels for international orders. International customers are responsible for all return shipping costs, duties, taxes, and any associated fees. If you have questions before returning an international order, please contact us at: info@americantrench.com